Frequently Asked Questions

Actarca is a powerful SaaS platform that enables businesses to create in-house AI assistants trained on their own data. Whether you have documents, knowledge bases, customer support data, or proprietary information, Actarca transforms it into intelligent AI models that understand your business and can assist your team or customers. No AI expertise required—we handle the complexity so you can focus on getting value from your data.

No coding or AI expertise is required. Actarca provides an intuitive interface for uploading your data, training your AI, and deploying it. Our platform handles all the technical complexity behind the scenes. We'll help you configure your AI assistant to match your specific use case and business needs.

Simply sign up for an account and walk through our onboarding process. You can start by uploading your data in various formats (documents, spreadsheets, databases), and our platform will guide you through training your first AI model. Or drop us a line and we'll schedule a meeting to help you get started and discuss your specific requirements.

Actarca offers a comprehensive set of features including:

• Custom AI training on your proprietary data
• Support for multiple data formats (documents, spreadsheets, databases)
• API integration for automated data synchronization
• Embeddable AI assistants for your website or applications
• Real-time learning and model updates
• Multi-language support
• Analytics and usage insights
• Customizable AI behavior and responses
• Secure data handling with enterprise-grade encryption

Actarca can handle large datasets with millions of data points. Our platform is designed to efficiently process and learn from extensive amounts of information, ensuring your AI has comprehensive knowledge of your business domain. The amount of data you can use depends on your plan, but we support enterprise-scale training for organizations with substantial data requirements.

Actarca supports multiple data formats:

• Documents - PDF, Word, text files
• Spreadsheets - Excel (.xls, .xlsx), CSV files
• Databases - Direct database connections via API
• Web content - Website scraping and documentation
• Structured data - JSON, XML formats

Your data remains secure and is used exclusively to train your private AI model.

Training time depends on the volume and complexity of your data. Small datasets can be processed in minutes, while larger enterprise datasets may take several hours. Actarca provides real-time progress indicators during training, and you'll be notified when your AI is ready to use. Once trained, updates to your AI can be made incrementally for faster iteration.

Upload limits depend on your plan. Our standard plans support datasets up to several gigabytes, while enterprise plans can handle virtually unlimited data. The platform optimizes the processing of large datasets efficiently, showing progress indicators as your data is being prepared and trained.

Yes! You can continuously improve your AI by adding new data, updating existing information, or removing outdated content. Actarca supports both manual updates (re-uploading files) and automated synchronization via API, ensuring your AI stays current with your latest business information without starting from scratch.

Actarca supports training and interaction in multiple languages. Your AI can be trained on data in one language and respond in another, making it perfect for international businesses. The platform automatically detects language patterns in your data and optimizes the model accordingly.

Yes! Actarca provides extensive customization options:

• Define your AI's personality and tone of voice
• Set response length and detail preferences
• Configure confidence thresholds for answers
• Customize the user interface to match your brand
• Set up fallback responses for unknown queries

Absolutely! Actarca allows you to fully customize the appearance of your AI assistant using CSS and configuration options. You can adjust colors, fonts, logos, and the overall design to seamlessly integrate with your website or application. The interface is highly customizable and can be tailored without any coding knowledge.

Yes! You have full control over your AI's knowledge domain and can set boundaries on what topics it should address. You can define allowed and restricted topics, create content filters, and configure your AI to redirect certain queries to human support when appropriate.

Yes! You can use our API to build completely custom interfaces for your AI assistant. This allows you to integrate the AI seamlessly into your existing applications, websites, or internal tools while maintaining full control over the user experience and design.

Yes! Every AI assistant you create comes with an embed code snippet that you can paste into any website. The widget is fully customizable and responsive. Simply copy the provided code and paste it into your HTML—no complex setup or domain whitelisting required.

Yes, all AI assistants are fully responsive and work seamlessly on desktop, tablet, and mobile devices. The interface automatically adjusts to provide an optimal user experience regardless of screen size.

Yes! You can configure your AI to be publicly accessible or restrict it to authenticated users only. For internal tools, you can embed the AI in password-protected areas of your website or integrate it with your existing authentication system. Contact us to learn more about access control options.

Yes, Actarca provides a comprehensive REST API that allows you to:

• Query your AI: Send questions and receive AI-generated responses programmatically
• Manage training data: Add, update, or remove training data automatically
• Monitor usage: Track API calls, user interactions, and performance metrics
• Integrate with your systems: Connect Actarca to your CRM, helpdesk, or other business tools
• Customize behavior: Configure AI parameters and settings via API

When you create an AI model, API credentials are automatically generated and displayed in your dashboard. You'll receive an API key for authentication. All API requests use secure token-based authentication. Complete documentation with examples is provided in the platform—you don't need to consult external resources.

Yes! Actarca can be integrated with popular platforms like WordPress, Drupal, Salesforce, and many others through our API. We also offer pre-built integrations for common platforms. If you need a specific integration for your business tools, contact us and we'll help you set it up.

Using the API, you can set up automated workflows to keep your AI's knowledge up-to-date in real-time. This is perfect for customer support systems, documentation sites, or any scenario where your business information changes frequently. Your AI will always have access to the latest data.

Yes, your data is stored securely with industry-standard encryption both in transit and at rest. All AI models are private by default and isolated from other customers. We employ enterprise-grade security measures including regular security audits, compliance certifications, and optional enhanced security features like dedicated instances and custom encryption keys.

You retain full ownership of your data and the AI models trained on it. Actarca never uses your proprietary data to train other models or share it with third parties. Your AI models are exclusively yours, and you can export or delete them at any time.

Your data is stored on secure, SOC 2 compliant servers in data centers that meet the highest security standards. For enterprise customers, we offer options to choose specific geographic regions for data storage to comply with local data residency requirements. Contact us to discuss your compliance needs.

Yes, Actarca is designed to comply with major data protection regulations including GDPR, CCPA, and other privacy laws. We provide tools to help you manage user data, handle deletion requests, and maintain compliance with applicable regulations. Enterprise plans include additional compliance features and documentation.

Actarca offers flexible pricing based on your needs. We have plans for small businesses, growing companies, and enterprises. Pricing typically depends on factors like data volume, API usage, and number of AI models. Contact us to discuss your specific requirements and get a customized quote.

Yes! You can start with a free trial to explore Actarca's features and train your first AI model. The trial includes access to core features so you can evaluate how well Actarca works for your use case before committing to a paid plan.

Yes, our enterprise plans include advanced features such as dedicated infrastructure, custom integrations, enhanced security options, priority support, SLA guarantees, and dedicated account management. Contact us to learn more about our enterprise offerings and discuss your organization's specific needs.

Check out our comprehensive documentation and blog for detailed guides and tutorials on using Actarca's features. We regularly publish new content covering everything from basic setup to advanced AI training techniques and API integration examples.

If you have questions or need assistance, please contact our support team. We're here to help you make the most of Actarca and are happy to answer any questions you have. Enterprise customers receive priority support with faster response times.

Absolutely! We love hearing from our users and are actively developing new features based on customer feedback. Please reach out with your suggestions—your input helps shape the future of Actarca and ensures we're building the features that matter most to your business.